Terms of service
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General terms and conditions with customer information
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contents
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1scope
2Conclusion of contract
3Right of withdrawal
4thPrices and terms of payment
5Delivery and shipping conditions
6thContract duration and contract termination for subscription contracts
7thRetention of title
8thLiability for defects (warranty)
9Redemption of campaign vouchers
10Redeeming gift vouchers
11Applicable Law
12thAlternative dispute resolution
1) Scope
1.1 These general terms and conditions (hereinafter"GTC") of S. Akini, acting under"sakiniti"(hereinafter"seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter"customer") with Seller with regard to the goods displayed by the seller in his online shopThe inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.
1.2 These terms and conditions apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly stipulated.
1.3 These terms and conditions apply accordingly to contracts for the delivery of tickets, unless otherwise expressly stipulatedThese GTC only regulate the sale of tickets for certain events specified in the seller's item description and not the implementation of these eventsThe legal provisions in the relationship between the customer and the organizer and, if applicable, theConditions of the organizer that differ from thisIf the seller is not also the organizer, he is not liable for the proper implementation of the event, for which the respective organizer is solely responsible.
1.4 A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activityAn entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.5 The subject matter of the contract can - depending on the seller's product description - be both the purchase of goods by way of a one-off delivery and the purchase of goods by way of a permanent delivery (hereinafter referred to as “subscription contract”)With the subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract period in the contractually owed time intervals.
2) Conclusion of the contract
2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.
2.2 The customer can submit the offer using the online order form integrated in the seller's online shopAfter placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer for the goods in the shopping cart by clicking the button that concludes the ordering process.
2.3 The seller can accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the customer's receipt of the order confirmation is decisive, or
- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
- by asking the customer to pay after placing his order.
If there are several of the aforementioned alternatives, the contract is concluded at the time at which one of the aforementioned alternatives occurs firstThe period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offerIf the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.
2.4 If you select one of the payment methods offered by PayPal, the payment will be processed by the payment service provider PayPal (Europe) S.à rlet Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter:"PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax- fullIf the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer's offer at the point in time at which the customer clicks the button to complete the ordering process.
2.5 If the payment method"Amazon Payments"is selected, payment will be processed by the payment service provider Amazon Payments Europe sca, 38 avenue John FKennedy, L-1855 Luxembourg (hereinafter:"Amazon"), subject to the Amazon Payments Europe user agreement, available at https://payments.amazon.de/help/201751590If the customer selects “Amazon Payments” as the payment method during the online ordering process, he also issues a payment order to Amazon by clicking the button that concludes the ordering processIn this case, the seller already declares the acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that completes the order process.
2.6 When submitting an offer via the seller's online order form, the text of the contract will be saved by the seller after the contract has been concluded and sent to the customer in text form (e.g.B.E-mail, fax or letter)Any further provision of the contract text by the seller does not take placeIf the customer has set up a user account in the seller's online shop before submitting his order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by providing the corresponding login data.
2.7 Before the binding submission of the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screenAn effective technical means for better recognition of input errors can be the browser's enlargement function, which is used to enlarge the display on the screenThe customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.
2.8 The German and English languages are available for the conclusion of the contract.
2.9 Order processing and contact are usually carried out by email and automated order processingThe customer must ensure that the e-mail address given by him to process the order is correct, so that the e-mails sent by the seller can be received at this addressIn particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.
3) right of withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 More detailed information on the right of cancellation can be found in the seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.
4) Prices and terms of payment
4.1 Unless otherwise stated in the seller's product description, the prices given are total prices that include statutory sales taxAny additional delivery and shipping costs that may arise are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customerThese include, for example, costs for money transfer by credit institutions (e.g.Transfer fees, exchange rate fees) or import duties orTaxes (e.g.Duties)Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option (s) will be communicated to the customer in the seller's online shop.
4.4 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.
4.5 If the payment method"SOFORT"is selected, the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter"SOFORT")In order to be able to pay the invoice amount via"SOFORT", the customer must have an online banking account that has been activated for participation in"SOFORT", identify himself accordingly during the payment process and confirm the payment instruction to"SOFORT"The payment transaction is carried out immediately afterwards by"SOFORT"and the customer's bank account is debitedThe customer can call up more information on the"SOFORT"payment method on the Internet at https://www.klarna.com/sofort/.
4.6 If you select one of the payment methods offered by the"Shopify Payments"payment service, payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter"Stripe")The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shopStripe can use other payment services to process paymentsspecial terms of payment apply to which the customer may applyis pointed out separatelyFurther information on"Shopify Payments"is available on the Internet at https://www.shopify.com/legal/terms-payments-de.
4.7 If the payment method"PayPal direct debit"is selected, PayPal will collect the invoice amount from the customer's bank account after issuing a SEPA direct debit mandate, but not before the deadline for the advance information on behalf of the sellerPre-notification is every notification (e.g.Invoice, policy, contract) to the customer who announces a debit via SEPA direct debitIf the direct debit is not redeemed due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit, although he is not entitled to do so, the customer must bear the fees incurred by the respective bank if he is responsible for this .
4.8 If the payment method direct debit via Stripe is selected, the payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter:"Stripe")In this case, Stripe will collect the invoice amount from the customer's bank account on behalf of the seller after a SEPA direct debit mandate has been issued, but not before the deadline for the advance information has expiredPre-notification is every notification (e.g.Invoice, policy, contract) to the customer who announces a debit via SEPA direct debitIf the direct debit is not redeemed due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit, although he is not entitled to do so, the customer must bear the fees incurred by the respective bank if he is responsible for thisThe seller reserves the right to carry out a credit check if the SEPA direct debit payment method is selected and to reject this payment method if the credit check is negative.
4.9 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contractThe credit card payment method is processed in cooperation with BS PAYONE GmbH, Lyoner Str9, 60528 Frankfurt/Main, which the seller authorizes to collect claims on his behalfBS PAYONE GmbH will collect the invoice amount from the customer's specified credit card accountThe credit card is charged immediately after the customer order has been sent in the online shopEven if the payment method credit card payment via BS PAYONE GmbH is selected, the seller remains responsible for general customer inquiries, e.g.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notes.
4.10 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contractThe credit card payment method is processed in cooperation with secupay AG, Goethestr6, 01896 Pulsnitz (www.secupay.ag) to which the provider assigns his payment claimSecupay AG collects the invoice amount from the customer's specified credit card accountIn the event of an assignment, payments can only be made to secupay AG with a debt-discharging effectThe credit card is charged immediately after the customer order has been sent in the online shopEven if the payment method credit card payment is selected via secupay AG, the provider remains responsible for general customer inquiries, e.g.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notes.
4.11 If you select the credit card payment method via Stripe, the invoice amount is due immediately upon conclusion of the contractPayment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter:"Stripe")Stripe reserves the right to carry out a credit check and to reject this type of payment if the credit check is negative.
4.12 If you select the credit card payment method via Wirecard, payment is processed by Wirecard Bank AG, Einsteinring 35, 85609 Aschheim (https://www.wirecardbank.com/) to which the seller assigns his payment claimWirecard Bank AG will collect the invoice amount from the customer's specified credit card accountIn the event of an assignment, payments can only be made to Wirecard Bank AG with debt-discharging effectThe credit card is charged immediately after the customer order has been sent via the seller's online shopEven if the credit card payment method is selected via Wirecard, the seller remains responsible for general customer inquiries, e.g.B.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notesReference is made to the information provided by Wirecard Bank AG in accordance with Article 13 GDPR in connection with the processing of credit card payments at https://www.wirecardbank.de/DSGVO.
5) Delivery and shipping conditions
5.1 The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreedWhen processing the transaction, the delivery address given in the seller's order processing is decisiveDeviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.
5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the sellerThis does not apply with regard to the shipping costs if the customer effectively exercises his right of withdrawalFor the return costs, if the customer exercises his right of revocation, the provisions made in the seller's instructions on revocation apply.
5.3 Collection by the customer is not possible for logistical reasons.
5.4 Vouchers are given to the customer as follows:
- by download
- by email
- per fax
- by post
6) Contract duration and contract termination for subscription contracts
6.1 The right to extraordinary termination for good cause remains unaffectedAn important reason exists if the terminating party cannot be expected to continue the contractual relationship until the agreed termination or until a period of notice has expired, taking into account all the circumstances of the individual case and weighing the interests of both parties.
6.2 Terminations must be made in writing or in text form (e.g.B.by email).
7) Retention of title
If the seller makes an advance payment, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.
8) Liability for defects (warranty)
8.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
8.2 If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller thereofIf the customer does not comply, this has no effect on his statutory or contractual claims for defects.
9) Redemption of campaign vouchers
9.1 Vouchers that are issued free of charge by the seller as part of promotions with a certain period of validity and that cannot be purchased by the customer (hereinafter"promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
9.2 Individual products can be excluded from the voucher campaign, provided that a corresponding restriction results from the content of the campaign voucher.
9.3 Promotional vouchers can only be redeemed before the order process has been completedSubsequent billing is not possible.
9.4 Only one campaign voucher can be redeemed per order.
9.5 The value of the goods must at least correspond to the amount of the campaign voucherAny remaining credit will not be refunded by the seller.
9.6 If the value of the campaign voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
9.7 The credit of a campaign voucher is neither paid out in cash nor is interest paid.
9.8 The campaign voucher will not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.
9.9 The campaign voucher is only intended for use by the person named on itA transfer of the campaign voucher to third parties is excludedThe seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.
10) Redeeming gift vouchers
10.1 Vouchers that can be purchased via the seller's online shop (hereinafter referred to as"gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated in the voucher.
10.2 Gift vouchers and remaining balance of gift vouchers can be redeemed by the end of the third year after the year in which the voucher was purchasedRemaining credit will be credited to the customer until the expiry date.
10.3 Gift vouchers can only be redeemed before the order process has been completedSubsequent billing is not possible.
10.4 Only one gift voucher can be redeemed per order.
10.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.
10.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
10.7 The balance of a gift voucher is neither paid out in cash nor is interest paid.
10.8 The gift voucher is only intended for use by the person named on itA transfer of the gift voucher to third parties is excludedThe seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.
11) Applicable Law
11.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goodsFor consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.
11.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
12) Alternative dispute resolution
12.1 The EU Commission provides a platform for online dispute resolution under the following link:https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
12.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
General terms and conditions with customer information
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contents
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1scope
2Conclusion of contract
3Right of withdrawal
4thPrices and terms of payment
5Delivery and shipping conditions
6thContract duration and contract termination for subscription contracts
7thRetention of title
8thLiability for defects (warranty)
9Redemption of campaign vouchers
10Redeeming gift vouchers
11Applicable Law
12thAlternative dispute resolution
1) Scope
1.1 These general terms and conditions (hereinafter"GTC") of S. Akini, acting under"sakiniti"(hereinafter"seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter"customer") with Seller with regard to the goods displayed by the seller in his online shopThe inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.
1.2 These terms and conditions apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly stipulated.
1.3 These terms and conditions apply accordingly to contracts for the delivery of tickets, unless otherwise expressly stipulatedThese GTC only regulate the sale of tickets for certain events specified in the seller's item description and not the implementation of these eventsThe legal provisions in the relationship between the customer and the organizer and, if applicable, theConditions of the organizer that differ from thisIf the seller is not also the organizer, he is not liable for the proper implementation of the event, for which the respective organizer is solely responsible.
1.4 A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activityAn entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.5 The subject matter of the contract can - depending on the seller's product description - be both the purchase of goods by way of a one-off delivery and the purchase of goods by way of a permanent delivery (hereinafter referred to as “subscription contract”)With the subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract period in the contractually owed time intervals.
2) Conclusion of the contract
2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.
2.2 The customer can submit the offer using the online order form integrated in the seller's online shopAfter placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer for the goods in the shopping cart by clicking the button that concludes the ordering process.
2.3 The seller can accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the customer's receipt of the order confirmation is decisive, or
- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
- by asking the customer to pay after placing his order.
If there are several of the aforementioned alternatives, the contract is concluded at the time at which one of the aforementioned alternatives occurs firstThe period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offerIf the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.
2.4 If you select one of the payment methods offered by PayPal, the payment will be processed by the payment service provider PayPal (Europe) S.à rlet Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter:"PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax- fullIf the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer's offer at the point in time at which the customer clicks the button to complete the ordering process.
2.5 If the payment method"Amazon Payments"is selected, payment will be processed by the payment service provider Amazon Payments Europe sca, 38 avenue John FKennedy, L-1855 Luxembourg (hereinafter:"Amazon"), subject to the Amazon Payments Europe user agreement, available at https://payments.amazon.de/help/201751590If the customer selects “Amazon Payments” as the payment method during the online ordering process, he also issues a payment order to Amazon by clicking the button that concludes the ordering processIn this case, the seller already declares the acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that completes the order process.
2.6 When submitting an offer via the seller's online order form, the text of the contract will be saved by the seller after the contract has been concluded and sent to the customer in text form (e.g.B.E-mail, fax or letter)Any further provision of the contract text by the seller does not take placeIf the customer has set up a user account in the seller's online shop before submitting his order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by providing the corresponding login data.
2.7 Before the binding submission of the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screenAn effective technical means for better recognition of input errors can be the browser's enlargement function, which is used to enlarge the display on the screenThe customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.
2.8 The German and English languages are available for the conclusion of the contract.
2.9 Order processing and contact are usually carried out by email and automated order processingThe customer must ensure that the e-mail address given by him to process the order is correct, so that the e-mails sent by the seller can be received at this addressIn particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.
3) right of withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 More detailed information on the right of cancellation can be found in the seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.
4) Prices and terms of payment
4.1 Unless otherwise stated in the seller's product description, the prices given are total prices that include statutory sales taxAny additional delivery and shipping costs that may arise are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customerThese include, for example, costs for money transfer by credit institutions (e.g.Transfer fees, exchange rate fees) or import duties orTaxes (e.g.Duties)Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option (s) will be communicated to the customer in the seller's online shop.
4.4 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.
4.5 If the payment method"SOFORT"is selected, the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter"SOFORT")In order to be able to pay the invoice amount via"SOFORT", the customer must have an online banking account that has been activated for participation in"SOFORT", identify himself accordingly during the payment process and confirm the payment instruction to"SOFORT"The payment transaction is carried out immediately afterwards by"SOFORT"and the customer's bank account is debitedThe customer can call up more information on the"SOFORT"payment method on the Internet at https://www.klarna.com/sofort/.
4.6 If you select one of the payment methods offered by the"Shopify Payments"payment service, payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter"Stripe")The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shopStripe can use other payment services to process paymentsspecial terms of payment apply to which the customer may applyis pointed out separatelyFurther information on"Shopify Payments"is available on the Internet at https://www.shopify.com/legal/terms-payments-de.
4.7 If the payment method"PayPal direct debit"is selected, PayPal will collect the invoice amount from the customer's bank account after issuing a SEPA direct debit mandate, but not before the deadline for the advance information on behalf of the sellerPre-notification is every notification (e.g.Invoice, policy, contract) to the customer who announces a debit via SEPA direct debitIf the direct debit is not redeemed due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit, although he is not entitled to do so, the customer must bear the fees incurred by the respective bank if he is responsible for this .
4.8 If the payment method direct debit via Stripe is selected, the payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter:"Stripe")In this case, Stripe will collect the invoice amount from the customer's bank account on behalf of the seller after a SEPA direct debit mandate has been issued, but not before the deadline for the advance information has expiredPre-notification is every notification (e.g.Invoice, policy, contract) to the customer who announces a debit via SEPA direct debitIf the direct debit is not redeemed due to insufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the direct debit, although he is not entitled to do so, the customer must bear the fees incurred by the respective bank if he is responsible for thisThe seller reserves the right to carry out a credit check if the SEPA direct debit payment method is selected and to reject this payment method if the credit check is negative.
4.9 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contractThe credit card payment method is processed in cooperation with BS PAYONE GmbH, Lyoner Str9, 60528 Frankfurt/Main, which the seller authorizes to collect claims on his behalfBS PAYONE GmbH will collect the invoice amount from the customer's specified credit card accountThe credit card is charged immediately after the customer order has been sent in the online shopEven if the payment method credit card payment via BS PAYONE GmbH is selected, the seller remains responsible for general customer inquiries, e.g.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notes.
4.10 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contractThe credit card payment method is processed in cooperation with secupay AG, Goethestr6, 01896 Pulsnitz (www.secupay.ag) to which the provider assigns his payment claimSecupay AG collects the invoice amount from the customer's specified credit card accountIn the event of an assignment, payments can only be made to secupay AG with a debt-discharging effectThe credit card is charged immediately after the customer order has been sent in the online shopEven if the payment method credit card payment is selected via secupay AG, the provider remains responsible for general customer inquiries, e.g.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notes.
4.11 If you select the credit card payment method via Stripe, the invoice amount is due immediately upon conclusion of the contractPayment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter:"Stripe")Stripe reserves the right to carry out a credit check and to reject this type of payment if the credit check is negative.
4.12 If you select the credit card payment method via Wirecard, payment is processed by Wirecard Bank AG, Einsteinring 35, 85609 Aschheim (https://www.wirecardbank.com/) to which the seller assigns his payment claimWirecard Bank AG will collect the invoice amount from the customer's specified credit card accountIn the event of an assignment, payments can only be made to Wirecard Bank AG with debt-discharging effectThe credit card is charged immediately after the customer order has been sent via the seller's online shopEven if the credit card payment method is selected via Wirecard, the seller remains responsible for general customer inquiries, e.g.B.on the goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notesReference is made to the information provided by Wirecard Bank AG in accordance with Article 13 GDPR in connection with the processing of credit card payments at https://www.wirecardbank.de/DSGVO.
5) Delivery and shipping conditions
5.1 The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreedWhen processing the transaction, the delivery address given in the seller's order processing is decisiveDeviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.
5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the sellerThis does not apply with regard to the shipping costs if the customer effectively exercises his right of withdrawalFor the return costs, if the customer exercises his right of revocation, the provisions made in the seller's instructions on revocation apply.
5.3 Collection by the customer is not possible for logistical reasons.
5.4 Vouchers are given to the customer as follows:
- by download
- by email
- per fax
- by post
6) Contract duration and contract termination for subscription contracts
6.1 The right to extraordinary termination for good cause remains unaffectedAn important reason exists if the terminating party cannot be expected to continue the contractual relationship until the agreed termination or until a period of notice has expired, taking into account all the circumstances of the individual case and weighing the interests of both parties.
6.2 Terminations must be made in writing or in text form (e.g.B.by email).
7) Retention of title
If the seller makes an advance payment, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.
8) Liability for defects (warranty)
8.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
8.2 If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller thereofIf the customer does not comply, this has no effect on his statutory or contractual claims for defects.
9) Redemption of campaign vouchers
9.1 Vouchers that are issued free of charge by the seller as part of promotions with a certain period of validity and that cannot be purchased by the customer (hereinafter"promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
9.2 Individual products can be excluded from the voucher campaign, provided that a corresponding restriction results from the content of the campaign voucher.
9.3 Promotional vouchers can only be redeemed before the order process has been completedSubsequent billing is not possible.
9.4 Only one campaign voucher can be redeemed per order.
9.5 The value of the goods must at least correspond to the amount of the campaign voucherAny remaining credit will not be refunded by the seller.
9.6 If the value of the campaign voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
9.7 The credit of a campaign voucher is neither paid out in cash nor is interest paid.
9.8 The campaign voucher will not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.
9.9 The campaign voucher is only intended for use by the person named on itA transfer of the campaign voucher to third parties is excludedThe seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.
10) Redeeming gift vouchers
10.1 Vouchers that can be purchased via the seller's online shop (hereinafter referred to as"gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated in the voucher.
10.2 Gift vouchers and remaining balance of gift vouchers can be redeemed by the end of the third year after the year in which the voucher was purchasedRemaining credit will be credited to the customer until the expiry date.
10.3 Gift vouchers can only be redeemed before the order process has been completedSubsequent billing is not possible.
10.4 Only one gift voucher can be redeemed per order.
10.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.
10.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
10.7 The balance of a gift voucher is neither paid out in cash nor is interest paid.
10.8 The gift voucher is only intended for use by the person named on itA transfer of the gift voucher to third parties is excludedThe seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.
11) Applicable Law
11.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goodsFor consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.
11.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
12) Alternative dispute resolution
12.1 The EU Commission provides a platform for online dispute resolution under the following link:https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
12.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.